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Tuesday, December 24, 2013

TALENT)Radio's Stalled Development

12-16-2013 

Way, waaay back in the day, when the sun was still revolving around the earth, sailors were a tad reluctant to venture out past where the eye could see ? and for good reason. Nobody was willing to plunge off the edge of the earth into a black abyss because it might be a really swell adventure. And nobody wanted to be ripped and devoured alive by slimed-up, soulless monsters. Everyone knew the facts of what lay beyond the horizon: ?There be dragons!?

The nautical community was immobilized by two factors: Ignorance and fear ? each feeding off and reinforcing the other. Yes, it would be easy enough to take on a snooty, superior attitude, what with our own ever-so-modern and awesomely enlightened status, and to write those people off as ?ignoramuses.? We would be seriously mistaken. Humans have not likely evolved in only 600 years. They were just as relatively smart as anybody today. What they were missing was pertinent information. How long did it take, meanwhile, after some brand-spankin? new facts were established, for people to pack up and head out on junkets to the Bahamas?

Radio (music-radio in particular) is in exactly the same position as those landlocked citizens of yore. Radio, for decades, has been seriously working the proposition that everything there is to know about radio is already known, and that to even speculate on other possibilities is a foolish waste of time. Granted, ignorance and fear are not necessarily faults. They are normal and natural responses. They are also detriments to research, innovation, and progress. (Columbus had to be extremely more convincing in getting a crew together than by simply exhorting, ?C?mon! It?ll be fun!?)

Lack of knowledge and anxiety are alive and fully functional within contemporary radio. The irony is that too many otherwise very smart people are motivated by this position. The compelling evidence for this is that radio has made no attempt to improve the quality of its communicative processes in either on-air or commercial production. Radio relies entirely on one element: sales.

It can be appreciated that, as a result of clinging to this position, radio folk are accepting the status quo as being reasonable and consistent with the natural order of things. After all, the membership of the Flat Earth & Dragon Appreciation Society weren?t gathering at their lodge to challenge their own tenets. Radio people aren?t challenging theirs, either. Again, I am not affixing blame ? I am noting the present, accepted standards as the filter through which everything else gets passed, first.

Then, there is the recent phenomenon of radio managers demanding ?The Story? be concocted forthwith and marketed heavily to the decision-makers of agencies and potential advertisers. This could be a bit of a toughie as all the radio industry can really point to (with a straight face) is a still very impressive ?reach? and some super-stellar advertising successes. These, however, are insufficient for the whole industry to stand and claim as its universal, attributes.

Given the number of radio corporations (of all sizes) and the stand-alone owners of clusters or single stations, a stranger in town would be forgiven if they were expecting to hear a tantalizing, enjoyable, and fulfilling myriad of approaches to radio broadcasting. Such is not the case. Almost everybody does almost everything exactly the same way! There are no significant distinctions made by any of the owners or programmers that would thrust a station or an organization into a position of leadership ? never mind dominance. How, one might wonder, is this even possible? The answer, while unpleasant, is obvious: It's a groupthink bound by ignorance and fear.

This is a most unfortunate and distasteful situation for all concerned. Audiences and advertisers remain grossly underserved. Talent goes unhired, untrained, and are unable to be appealing or influential. Sales executives are thrown into the street without exciting and effective product to take to the advertisers. Ownership is forced by circumstances of their own constructing to continuously make decisions that only undermine the potential of their own medium.

In the most recent (and many other) of my articles, ample evidence has been provided to warrant consideration of an entirely new-to-broadcasters model of communications ? one that is also consistent with the electronic nature of the medium. The implications of applying an improved set of strategies and techniques to radio are staggering.

Further, I am ever eager to mention the fantastic, long-term successes I have experienced, both on-air and in commercial production. While I do claim a talent and some acquired skills for myself, I point to the applications of these strategies and techniques as the major factors in the successes I have enjoyed in many broadcasting and other environments.

When I am wearing my HR hat, I am constantly aware of the necessity for precise and effective communication with those for whom I am providing counseling or coaching services. Radio audiences and advertisers deserve no less. More importantly, it is the broadcasters who require the precise skills of an effective communicator!

It could benefit owners and managers to note that increases in total listeners and the maintaining of audiences? attention do have an upside. Providing more appealing programming and more listenable and influential commercial messaging does lead to significantly increased revenues and profits.

However, when anxiety and the lack of knowledge are impacting on attaining exciting and worthy ideals, the situation calls for a serious consideration of how the status quo does not support growth or development. Radio does have options. Radio does not have to commit to massive risks or leaps of faith. Radio can experiment and deal with portions of the available information ? piece by piece. Meanwhile, I still like that bit about Columbus? appeal to potential voyagers: ?C?mon! It?ll be fun!?

Ronald T. Robinson has been involved in Canadian Radio since the '60s as a performer, writer and coach and has trained and certified as a personal counsellor. Ron makes the assertion that the most important communicative aspects of broadcasting, as they relate to Talent and Creative, have yet to be addressed. Check out his website www.voicetalentguy.com

(12/20/2013 8:14:23 PM)
Understood, Steve, and the Vikings were settling North America long before, as well.

But, the analogy still works. The big point is about ignorance and fear - no matter who were victims or when.

As it all applies to radio, we still don't know jack and we're ascairt to find out. :)

(12/20/2013 5:55:53 PM)
A couple of things:

The Greeks had figured out the sphere thing roughly a millennium before and even did a nice little experiment to come up with a figure pretty darned close, considering.

Columbus and most mariners were no doubt aware that the Earth is a sphere. The real problem getting around it without getting hopelessly lost was more in terms of navigation technology.

I wish I had a neat analogy to draw to radio but I don't at the moment, so I'll settle for a bit of mild pedantry.


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Pot, Pain Killers Kept McNeil Off the Air

12-20-13

He said he was a little nervous before he came back on the air at WSCR-AM. Dan McNeil told his Chicago audience that he hadn't been happy and he turned to pot and pain killers and was ready to quit his job. McNeil has had trouble with drugs before. He said, "I returned to a lifestyle of daily weed and pain medication. I got lazy, stopped going to meetings and contacting my sponsor. I'm an addict." It was powerful radio for sure and it did not come easy for McNeil. His partner Matt Spiegel told him, on the air, "I will not pretend this is with full-on trust or joy. We felt betrayed. You know you need to regain some trust." McNeil says he owes his job to WSCR-AM PD Mitch Rosen who, he said, should have fired him. McNeil also apologized to the listeners who he has had a 25-year relationship with.

(12/20/2013 11:05:40 PM)
We'll miss Laurence Holmes who did a great job and deserves to keep it. No further interest in listening to McNeil.
(12/20/2013 5:26:13 PM)
"I returned to a lifestyle of daily weed and pain medication."

You say that like it's a bad thing.

(12/20/2013 3:52:14 PM)
At what point do you stop making excuses for the guy? I really don't want to hear what he has to say anymore, will not be listening anymore.
(12/20/2013 2:42:14 PM)
It is great to have him back. He can inpsire many, not to mention himself, should embrace recovery! Good luck, Danny Mac!

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Monday, December 23, 2013

(WIZARD) 'I Tried Radio And It Didn't Work.'

12-20-2013

Radio desperately needs a new reputation. The more gracious and elegant leaders in our industry may use different words than mine, but if you listen closely, they?re all saying what I just said.

I believe I have a solution to that problem of reputation. But like most solutions that are real and true, my solution isn?t a quick one. It isn?t a slogan or a series of ads or a goofy publicity stunt.

And it certainly isn?t painless.

Today I?m going to suggest a new commission structure for account executives. I pray only that someone, somewhere, has the courage to test this commission plan, because I honestly believe it will work.

Let?s begin with a questionable metaphor and a not-so-questionable look at history:

A farmer with integrity harvests a crop that he himself planted. He doesn?t raid the farm of his neighbor in the middle of the night.

Radio sales reps often limit their careers to calling on people who are known to be radio advertisers ? people who were introduced to radio by an account executive other than themselves. These ?steal-the-account? AEs remind me of Hernando Cortez, the Spanish conquistador who came to North America and immediately began raiding the cities of the Aztecs, hoping to steal the gold of Montezuma.

Advertisers who believe in radio were fortunate to have had a positive first experience. But very few have this good fortune. Most business owners were introduced to radio by a sales rep whose manager was Hernando Cortez: ?Come back with Aztec gold by the end of the week or you?re fired.?

If you call on 30 business owners who are known not to be radio advertisers, the song you?ll hear sung most often is, ?I tried radio and it didn?t work.? Can you imagine how much higher radio?s billing would be if these advertisers sang a different song?

Radio didn?t work for these advertisers because most new advertisers are introduced to our medium by radio?s greenest and least-experienced reps.

A business owner has a problem, an opportunity, a hunger, or a dream. In comes dancing the new sales rep with a package and a promise. ?Our audience is perfect for your business. Your only problem is that you haven?t been reaching the right people, but my station?s got exactly the right people for you. Here, let me show you....?

This AE, of course, has been trained not to sell radio, but to sell only the special qualities of his or her audience. This is the danger of using qualitative selling to sell mass media: It?s a pitch that allows the advertiser to run flaccid and pointless ads in the misbegotten belief that his only problem is that he?s been reaching the wrong people.

I?ve never seen a business fail because it was reaching the wrong people. But if you listen to AEs, this is the only problem a business needs to overcome.

The second problem with the inexperienced sales pitch is that it almost always revolves around a short-term package. To become a successful investment, a short-term package requires the advertiser to deliver an urgent and convincing message for a product, a service, or an event with a very short purchase cycle. And this almost never happens. Thus, at the end of that initial run and forever after, ?I tried radio and it didn?t work.?

Now let?s talk about that new commission plan. I?ll pose it as a question:

What would happen if you paid a significantly higher commission plus a meaningful bonus to any AE who brought a first-time radio advertiser into your station with a 52-week schedule? My suspicion is that radio?s saltiest and most experienced AEs would begin spending more time looking under rocks and behind bushes for virgin accounts.

Few things energize a station like a small advertiser that?s seeing great results from his or her schedule and is growing by leaps and bounds because of it. The amount of new business that comes to a radio station as the result of such a client is amazing. I?ve seen this many times. I?ll bet you have, too.

To create a success story that will ring the bell of your city requires an advertising partner that is:
1. not already well-known
2. does not use a media mix, but
3. is giving the vast bulk of their total ad budget to radio.

These success stories aren?t hard to create. You already have AEs that can sell these business owners on a 52-week schedule if they?re utterly determined to do it.

The problem is that no one is calling on them.

Put together a compensation plan that rewards AEs for the extra energy and patience it takes to land a virgin 52-week account. And make sure the plan rewards AEs for putting A+ efforts into the strategies and ad copy that will be required to make this new account a big success.

If every station in America began 2014 with just two or three such new accounts, America would regain its respect and admiration for radio by mid-2015.

Grass roots. That?s where we?ve got to begin.

There?s a chance I?m wrong.

But I doubt it.

Roy H. Williams is president of Wizard of Ads Inc. E-mail: roy@wizardofads.com.

(12/20/2013 8:08:07 PM)
Yes, Phil, I did indeed suck at radio sales - in 1969. A little water has gone under that bridge since then. Further, I will comment where I think it might be useful or warranted. I didn't grow up in this business in a programming bubble.

Meanwhile, Roy promotes a better deal for the sales folk based on the longevity of the programs they are pitching. Agreed. Good. Next...?

Just don't ask me anything about engineering. In that area, I truly am clueless.

(12/20/2013 4:59:29 PM)
Ron,

I really have no interest in a dialogue with you, but I suggest that since you've admitted publicly that you were a failure at radio sales that you refrain from commenting on that subject.
Roy's topic was related to sales and retaining salespeople.

(12/20/2013 12:14:17 PM)
Our industry doesn't attract good sales people because they could go sell cars, the customer comes to them, so there's no work on their part, and a single sale is often over $20000. Compare that to radio... we have to identify the customer, get past the gatekeepers to the decision maker, and arrange to go meet with them. If you're not a top station or you're in a small market, the spot rate is only a few measly bucks. Then you have to write, cut and schedule a spot...
(12/20/2013 12:07:19 PM)
To the contrary, Phil. Roy's main point is a "gimme" and who would argue? A little "money motivation" never hurt.

What he glossed over is still more important - supplying the sales department and the client with the appropriate messaging - short and long-term.

That would include those times when an advertiser really does have something unique or outstanding to advertise and could get satisfactory results with a short-term blitz - so long as the commercial content was also up to snuff.

(12/20/2013 10:13:45 AM)
The 3 previous commenters miss Roy's point entirely, of course. But that's what their basic problem is. They don't listen, they preach.
Roy's thought of a higher commission payment for brand-new radio users is a fine idea. A number of stations can attest to it.

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Relevant Radio To Purchase WNTD- AM Chicago

12-20-13

Relevant Radio has been providing programming to WNTD 950AM in a Time Brokerage Agreement since 2007. Executive Director Rev. Francis Hoffman said, ?It has taken us seven years to raise the funds for this purchase and we are grateful for this opportunity to secure a presence for Relevant Radio in our country?s 3rd largest market. The Relevant Radio programs on 950AM have been responsible for countless souls coming closer to Jesus Christ and His joyful redeeming message. Lives have been saved, marriages strengthened, and souls converted to Jesus Christ.? Relevant Radio expects to close the deal during the 1st quarter of 2014.



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From Huckabee to Cincinnati

12-20-13

Cumulus Media Cincinnati has named Casey Acevedo as Executive Producer for ?BMR? (Bob and Marianne Radio) at AC WRRM. Casey most recently produced ?The Mike Huckabee Show? for Cumulus Media Networks in Dallas as well as former producing roles with ?Your Time with Kim Iverson? and the ?Dave and Jeri Morning Show? in Grand Rapids.



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Pandora Court Setback With BMI

12-19-13

Is Pandora about to lose some of its music collection? The Internet pure-play lost a bid in a court battle with BMI to gain access to works excluded from BMI's new media offerings. U.S. District Judge Louis Stanton  rejected Pandora?s request for a ruling that its license for all of BMI's work should be honored despite publishers? efforts to modify their contracts to no longer include streaming. The Judge wrote, ?The publishers are privileged to license, or not license, the performance of their compositions as they see fit." Agreeing with Broadcast Music to withdraw new media rights is ?well within their power as copyright holders.?

This ruling means if Pandora doesn't cut some kind of deals with publishers -- who all have notified BMI that come Jan. 1, they intend to withdraw their digital rights -- Pandora could be in copyright violation if they haven?t pulled those songs by that date. Pandora was sued by BMI in June over a royalty fee disagreement. Pandora won a court order in September to stop the ASCAP from limiting the number of songs that it licenses to Pandora.

(12/21/2013 7:27:34 PM)
Fuck off, Robert!
(12/21/2013 12:41:16 AM)
Bill B, clearly you are a shill for Pandora. Major radio powers do not "shudder" at Pandora...I think most of them are laughing at Pandora. Pandora's business model is fatally flawed; Westergen was betting that the musical artists would have to take a financial hit, so that Pandora would be viable. Not going to happen. Pandora is dead in the water, in the sense that they now have no idea how they can be profitable. And once tge investors see this, Pandora is done.
(12/20/2013 4:17:23 PM)
Eric has an oral obsession with Pandora. Eric, suck it, or fuck it!
(12/20/2013 3:59:20 PM)
It still always makes me chuckle seeing how broadcasters either cheer or shudder at court rulings regarding Pandora and any of the other online music services. One can only assume that big-bucks radio execs are crapping all over themselves at the thought that, some day, Pandora or one of the others will manage to strangle the life out of the goose that laid all of their golden eggs.
(12/20/2013 2:38:12 PM)
It's good to know the history of why BMI was formed.

BMI was formed by the broadcast industry in the end of 1930's.
At this time ASCAP was trying to hike up and limiting the number of songs the new radio broadcast industry could play.

Any artist with ASCAP deal was not played on air. Any artist with BMI deal was played on air, and was reflected afterwards in high record sales. Good for the artist, good for the radio industry and good for the BMI.


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Big East Signs Deal With WestwoodOne

12-18-13

The Big East has signed a two-year radio rights deal with WestwoodOne for men's and women's basketball. WestwoodOne gets exclusive national radio rights to select Big East regular season games; semifinal and championship game coverage of the 2014 and 2015 Big East Conference men's basketball tournaments; and championship game coverage of the 2014 and 2015 Big East Conference women's basketball tournaments. The 2014 men's tournament will be held March 12-15 at Madison Square Garden in New York City, and the 2014 women's tournament will be held March 8-11 at Allstate Arena in Chicago.



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